The essential point
We need some information to care for you safely.
When you receive care, Penda asks for the information needed to understand your health, provide suitable services, maintain an accurate medical record and coordinate the next step. Penda also explains any procedure that needs your consent. You can ask questions before agreeing.
What core patient information may support
- Providing consultations, tests, treatment, Pharmacy services and follow-up.
- Keeping a medical record so your care can continue safely across Penda.
- Processing an insurance or SHA claim when you ask to use that cover.
- Meeting patient-safety, clinical-quality, legal and regulatory responsibilities.
- Reviewing non-identifying operational information such as waiting times to improve Penda services.
How consent is recorded
The website explains. The care process records.
Your actual consent is recorded through an authorised Penda care or digital workflow, where the team can answer questions and confirm who the consent applies to. This public page deliberately does not ask you to submit health information.
Ask about the consent processFollow-up and useful service messages
Penda may ask whether it can contact you after a consultation to check recovery, clarify instructions or understand your experience. Penda may also ask separately whether it can tell you about services that may be useful to you. You can decline optional communications without losing access to care.
Quality improvement and research
Penda may use non-identifying information to improve clinical quality and operations. Research requires appropriate legal and ethical safeguards. Where a study uses de-identified information without separate individual consent, the relevant ethics review must determine that this is appropriate. Shared research results should not identify an individual patient.
You can ask, object or change your mind.
You may ask what information is being used and why, object to optional processing, or withdraw optional consent. Where information must still be retained for medical, legal or regulatory reasons, Penda can explain what can and cannot be changed.
To stop optional WhatsApp messages, reply STOP. For a consent or privacy question, message the central WhatsApp team, email legal@pendahealth.com or call 020 790 9045.
Read this with the privacy notice.
The privacy notice gives more detail about the information Penda collects, why it is used, when it may be shared, retention, security and your rights under Kenya’s data protection framework.
Last updated 3 August 2026.