Paying for care · 4 min read
Using SHA at Penda: check these three things before you travel
Penda works with SHA at participating accredited Medical Centers. Current member eligibility, the service and the location still matter, so confirm on WhatsApp before travelling.
Penda accepts SHA for eligible members and covered services at participating accredited Medical Centers. Confirm your current eligibility, the exact location and service through Penda’s central WhatsApp team before travelling.
1. Confirm the right Penda Medical Center
Penda works with SHA at participating accredited Medical Centers, but participation can be specific to a location and service. Tell the central WhatsApp team your area and the care you need. They will help confirm the appropriate Medical Center rather than sending you from branch to branch.
2. Confirm your current SHA eligibility
Have your ID and SHA membership information ready. Active registration is one part of the check; Penda also needs to confirm whether your particular visit can be processed through SHA at that Medical Center. It is better to know before you enter Nairobi traffic.
3. Ask what the benefit pays for
Not every consultation, test, medicine or procedure can automatically be processed through SHA. The team will confirm whether the service is eligible or explain another payment option before care continues.
Use one reliable contact
Penda does not publish separate local branch phone numbers. The central WhatsApp team is our single source of truth for SHA, insurance and branch-specific questions, and it is available 24/7.
Common questions
Is Penda SHA accredited in Nairobi?
Penda works with SHA at participating accredited Medical Centers. Confirm your current eligibility, the exact Medical Center and service before travelling.
Can I walk into any Penda Medical Center with SHA?
Confirm first. Current member eligibility, the service and the participation of that accredited Medical Center all affect whether the visit can be processed through SHA.
Health information sources
These sources support the general information on this page.
Updated 27 July 2026. Penda adapts public-health guidance for a Kenyan patient audience; this page does not replace a personal consultation.